Job Description

Security Supervisor IPauls Valley, OK | Security | Full TimeWe are currently looking for a Full Time Security Supervisor I to join our Jet Stream Security Sub Unit 1 team located at the Jet Stream Casino working.Summary: Supervises a team of security guards that are responsible for monitoring company grounds to people and property. Provides first level supervision (usually supervises less than 25 positions) and may perform full security officer job functions.Responsibilities:Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiencyCompletes all training and development requirements and participates in continuing education opportunitiesWorks in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all typesMaintains a clean, organized work area and ensures a safe environmentMaintains and promotes professionalismPunctual and consistent in meeting start time, work schedule, attendance and other assigned work time metricsAdheres to Chickasaw Nation dress code standardsMaintains knowledge of and follows all rules, regulations, policies and guidelines for assigned areaDevelops and maintains documentation as appropriate -- files, logs, records, reports, etc.Maintains confidentiality, security, and integrity of data and informationEnsures employees and resources complete assigned training and developmentMaintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned areaPrepares weekly reportsMentors, coaches, develops and assists in training in assigned areaAssigns, reviews, monitors and ensures performance of assigned staff for area of responsibilityParticipates in candidate selection processAssigns tasks and responsibilities of assigned staffReviews and documents work effectiveness of assigned staffCoaches and corrects assigned staff through performance deficienciesObserves and documents work behaviors of assigned staffEnsures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issuesEnsures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work areaMay be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintainedDevelops and maintains documentation as appropriate -- files, logs, records, reports, etc.Communicates via radio per division and position protocolsCommunicates with other team members, departments, guests and managementShares general and important informationListens to othersFollows divisional, departmental and organizational protocolsMaintains confidentiality, security, and integrity of data and informationMaintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned areaPrepares incidents reportsMonitors and ensures the safety of guests, employees and tribal assets based on assigned duty stationMay guard facility entrances - controlling access and alarming others as necessaryEscorts patrons or guestsEscorts/monitors drop team and money carts when assigned to gaming facilityMay prepare temporary visitor IDsResponds to security breachesExecutes internal and external patrols of assigned areas and locationsMonitors opening and closing machines for routine repairs and maintenance when assigned to gaming facilityEngages in and de-escalates contentious situations with visitors, patrons, patients, employees, etc.Prepares daily reportsFollows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.Communicates employee concerns to the next level supervision or management and participates in investigations while maintaining confidentiality; effectively resolves all minor concerns or complaintsEnsures all audits, reports and other operational communications are accurate and timelyCompletes a variety of standard and ad hoc reports as requiredAssists staff with accomplishing goalsEnsures staff stays in assigned areasInvestigate and resolve discrepanciesResolves minor employee concernsCommunicates area performance and operational information to line of supportApproves/denies time off requestsIn a timely manner, assists in resolving customer and employee complaints not resolvable by subordinates by listening, investigating and answering questionsInterviews and selects job candidatesMay perform tasks, duties and responsibilities of subordinate rolesPerforms all other duties as assignedCompetencies:Able to follow instructions, both written and oralEnsures complianceAble to adhere to all scheduling and attendance requirementsGood driving record and be insurable by the Chickasaw NationOperate standard and automatic vehiclesHonesty, truthfulness, reliability, accountabilityAble to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelinesWorks well within a teamAbility to train individuals or small groups on specific tasks or procedures and engage with different learning stylesAble to verbally communicate in a professional and positive manner with other team members, departments, guests and managementKeeps written recordsPrepares role specific reportsSkills:Basic Computer skillsSkilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)Nonessential: Proficient in use and non-use of firearmsExperience:Essential: 2 years directly related experienceEducation:Essential: High School, GED or EquivalentCredentials:Essential: Must be over 18 years old, Pass gaming background check, Pass general background check, Pass Indian Child Welfare background check, Phase I, Phase II, Standard Driver's License, Gaming license or permit as required by assigned positionNonessential: Must be 21 years of age or older, Phase IV unless prohibited (e.g. Hospital)Working Conditions:Essential: Work locations may include casinos, hospitals, office buildings, or remote facilities, Casino, May work where cigarette smoking occurs, Bright and Flashing lights, Noisy, Fast-paced environment, High traffic area where people may congregate, May be required to de-escalate argumentative, hostile or similar situations, May have to subdue violators, May be required to deal with situations that are potentially dangerous, Use computer up to 25% of shift, Sitting up to 25% of shift, Standing up to 100% of shift, Walking up to 75% of shift, Hand-eye coordination, reach and grasp, Manual dexterity, Repetitive motions, Listening and hearing ability, Visual acuity for detail, distance, color, depth perception, Sometimes bend, kneel, stoop, push, reach, Sometimes climb stairs, May be required to run, Sometimes lift and or carry up to 50 lbs, May work evenings, weekends or holidays, Pass pre-employment drug testNonessential: Minor injuries, e.g. muscle aches, scratches, cuts or burns, Multi-gear bicycleTraining:It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chicka

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